26 INCHI is working from Monday to Friday except weekends and public holidays.
26 INCHI Customer Services Team will attend to the enquiry within 3 working days.
Kindly avoid sending multiple emails (in case you do not receive our reply) in 3 days to prevent longer response as the new email will be automatically pushed further.
Payment
Please make sure all purchase information is correct (quantity, colors and sizes) before checking out. The order is considered confirmed once the confirmation is made by customer.
Kindly ensure the phone number and mailing address is in full (no short form) and correct to prevent any delay in delivery. In the case of returned parcel, 26 INCHI will not be responsible for the re-delivery cost.
Order(s) is not confirmed until payment is made.
The payment options available in 26 INCHI are iPay88 Online Payment Gateway, Credit Cards and Bank Transfer.
Please be noted that the prices are final upon checkout.
Refund is strictly not allowed if the item(s) sent out is according to the order from payment checkout.
26-INCHI reserves the right to accept or reject any order(s) without prior notice such as product order is out of stock, incomplete payment and/or if we suspect any fraudulent activity.
Promotions
All offers, promotions & free gift items is not applicable on discounted items.
Each of the promotions is strictly ONE time use in a single receipt and cannot be combined with other online redemption/voucher codes.
26 INCHI reserves the right to amend the Terms & Conditions of all the promotion at any time without prior notice.
No refund and exchange allowed upon the applicable of offers and promotions.
All offers, promotions & free gift items is not applicable for Free Shipping special coupon/discount.
Discount Voucher
Please ensure the code of Discount Voucher is correct before checking out to enjoy the discount. Strictly no refund for the reason that the code is not keyed in or it is wrongly keyed after order(s) is confirmed.
The expiry date of Discount Voucher will be informed to customer accordingly.
Discount Voucher are strictly non-extensible.
Discount Voucher is strictly not allowed to be used for exchange and returns.
Measurement
All measurements are varied from 1cm-3cm compared to the measurements stated as all items are mass produced. Therefore, this is not considered as a defect and no exchanges is allowed.
Please be noted that the colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences.
In addition, as the shooting light, angle and color displays, physical and photos maybe some differences! Kind prevail.
The final product color and size in order to prevail in kind.
The placement of prints will differ for every piece due to cut of fabric.
As all items are mass produced, slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.
Return & Exchange
Refund will be made in credit term, strictly no cash refund.
Returns are applicable on regular priced orders only. (Promotion/discounted item is strictly non-exchangeable/refundable)
Item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact).
Returns shall be made (to ship back) within 14 working days from dispatch date for local orders & 30 working days (International) upon item received.
All returns which do not meet the above-mentioned terms will be strictly declined and forfeited.
Customers are required to bear the cost of return shipping fees.
Item cannot be exchanged upon wrong color purchased.
All the white garments are not allowed for exchange/refund.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
